Q. Do you offer any free delivery?
A. We do indeed! We offer free delivery in 2 ways.
Any ambient (non-frozen items) products we offer free delivery over £60, frozen items we offer free delivery over 60kg. The reason for this is that frozen items often use more boxes and packing materials and unfortunately this costs a lot! We still charge under the amount that it actually costs us to send so we are in no way profiting off of postage charges.
Q. When can I expect my order?
A. We aim to dispatch your order by the following day latest and delivery is usually 1-3 working days. However, once it leaves us we don't have full control and so advise that standard delivery times are usually 4-7 working days.
Q. Which courier do you use?
A. We are currently using DPD Local for our delivery service. They will contact you on the day of delivery advising of a time slot for your delivery.
RAW FOOD DELIVERY QUESTIONS
Q. What is the minimum order you will send of raw food?
A. In order to prevent defrosting of products during transit the smallest amount of raw food we are able to send is 7kg
Q. What days do you despatch/deliver?
A. Currently we despatch orders from Monday-Wednesday for raw items. This is to ensure that products are delivered before the weekend.
Q. Can I order a variety of raw food products?
A. YES! We want to make it easier for you to feed a variety of brands and products without having a hefty delivery charge from each company.
Q. How much will the delivery cost?
We offer a rolling scale of postage on raw food, please see below:
7-9.5kg - £7
10-19.5kg - £9
20-39.5kg - £15
40-59.5kg - £17.50
60kg+ - FREE!
Q. What packaging do you use?
We are currently using polystyrene boxes with ice packs and an outer cardboard box. However, we are currently testing a number of more environmentally friendly options! Until then why not upcycle your poly box?! Take it on picnics or use as a beer bucket for BBQ season, use it as a plant pot or make an outside shelter for a cat, the possibilities are endless!
Q. Do you offer any bulk discounts?
A. We do! Order £150 worth of raw food and automatically receive 10% off! Plus you'll still get that free postage for over 60kg of food, added bonus!